Questions, answered
Quick answers about how Puerto Morelos Life works.
Is Puerto Morelos Life a booking platform?
No. We are a vacation rental directory. We connect guests with local property managers — we do not process payments or manage bookings. All arrangements are made directly between you and the property manager.
Is there a fee for guests?
No. Browsing properties and sending inquiries through Puerto Morelos Life is completely free. Any payment terms are agreed directly with the property manager.
How quickly will I hear back after sending an inquiry?
Most property managers respond by email within 24 hours. Response time may vary depending on the property manager and time of year.
Do I need an account to inquire about a property?
No. You can send an inquiry directly from any listing without creating an account. Optional account features are available if you want to save favorites or track inquiries.
How do I know a property is legitimate?
All property managers listed on Puerto Morelos Life go through a quick onboarding review. They are local to Puerto Morelos and manage the properties they list. If you have concerns about a specific listing, contact us before completing your booking.
What's the difference between Puerto Morelos Life and Airbnb or VRBO?
Airbnb and VRBO are booking platforms that charge service fees and handle payment processing. Puerto Morelos Life is a local directory: we connect you directly with the property manager, with no booking fees added on our side. Property managers may use their own preferred payment method.
What is the cancellation policy?
Cancellation policies are set by each individual property manager. Make sure to discuss cancellation terms directly with the property manager before confirming your booking.
How do I list my property on Puerto Morelos Life?
Visit our List With Us page and contact us. We will set up your property manager account and guide you through creating your first listing.